Refund & Cancellation Policy

To understand our refund and cancellation policy, it is essential to distinguish between the three distinct types of interactions on SEEDHA Properties:

• A. Free Platform Services: Core features available at zero cost to all customers and property owners.
• B. Optional Paid Platform Services: Optional digital promotional boost packages and priority services offered directly by SEEDHA Properties.
• C. User-to-User Financial Transactions: Direct monetary arrangements (such as security deposits, monthly rent, token booking advances, or sale consideration) negotiated and executed privately between landlords, owners, tenants, and buyers.

The primary features of SEEDHA Properties are completely free for all users:

• Browsing, searching, and filtering all verified property listings.
• Contacting property owners directly and sending inquiries.
• Scheduling physical site visits.
• Standard property listing for individual owners (0% brokerage, zero listing fee).
• Using Home Loan eligibility calculators and exploring comparative bank rates.
• Drafting and previewing custom rental agreements with guided clauses.

Because these services are provided free of charge, no billing or refund obligations arise from their standard use.

SEEDHA Properties offers optional paid services to property owners and seekers who desire enhanced digital visibility:

• Owner Promotional Boost Packages: Optional paid plans (such as Fast-Track Promotion and Featured Showcase badges) that grant top search placement and highlighted visual badges on property listings.
• Priority Assistance Plans: Optional support packages providing dedicated customer relationship management.

All paid options clearly display total pricing (inclusive of applicable taxes such as GST) before purchase. Payments are processed securely via verified third-party payment gateways (such as Stripe).

Refunds for optional paid platform services are granted under the following defined circumstances:

• Duplicate Charges: If an account or card was billed more than once for the same transaction due to a network glitch or repeat submission, the duplicate amount will be refunded in full.
• Failed Payment / Non-Activation: If an amount was debited from your payment method but the service failed to activate due to a technical defect and could not be provisioned within 48 hours of reporting, a full refund will be issued.
• 48-Hour Cancellation Window: If an owner purchases a promotional boost package and requests cancellation within 48 hours of order placement—provided no verified inquiries or promotional outreach benefits have been fulfilled—a full or pro-rated refund will be granted.

Refunds will not be issued in the following scenarios:

• Fulfilled Services: Promotional boost packages where the active duration has expired or where promotional benefits and inquiries were successfully delivered.
• Policy Violations & Delistings: Listings rejected, suspended, or removed because they violated our Content Moderation Policy or Terms of Service (e.g., fake listings, false ownership claims, broker disguise, or fraudulent media).
• External Property Disposal: Unused promotional duration when an owner rents or sells their property through outside personal channels before the boost period concludes.
• Third-Party Government Fees: Statutory fees paid to government departments (e.g., state e-stamp duty or registration charges), which are non-refundable once disbursed to revenue departments.

SEEDHA Properties is strictly a technology intermediary and does not participate in financial settlements between users. Specifically:

• We do not collect, escrow, hold, or transfer security deposits.
• We do not collect or manage monthly rental payments or advance tokens.
• We do not hold property purchase consideration.

Any security deposit refunds, rent reconciliations, or advance returns must be settled directly between the tenant and the landlord in accordance with their private lease agreement. SEEDHA Properties cannot refund monies paid directly to third parties or property owners.

To request a refund for an eligible paid service, please submit a written request to our billing team within the applicable timeframe:

• Email: support@seedhaproperties.com
• Subject Line: 'Refund Request — [Order ID / Listing ID]'
• Provide: Registered account email address, date of transaction, payment gateway reference or receipt number, and a detailed description of the issue.

Once submitted, refund requests undergo standard verification:

• Review & Approval: Our support team reviews and verifies eligible requests within 2 to 3 business days.
• Bank & Card Settlement: Approved refunds are credited directly to the original source payment method (card, UPI, or bank account) within 5 to 7 business days, depending on the card network and issuing bank's settlement schedule.

We reserve the right to modify this Refund & Cancellation Policy as new services are introduced. Any updates will be posted on this page with a revised effective date.